What is Raiseaticket?
What is a ticket?
What are ticketing tools?
What is a helpdesk ticketing system?
When and why should a support ticketing system or helpdesk software be used?
Can we deploy Raiseaticket as an Internal ticketing system for our employees?
How do I create a helpdesk portal in Raiseaticket?
How do I log into Raiseaticket?
How do I add additional email addresses or email channels for the users to submit tickets?
How do I forward my existing support email to my helpdesk portal?
How do I create a ticket?
Is bulk creation of tickets possible?
How is a ticket handled?
How are the tickets organized in the web portal?
How do I export tickets in my raiseaticket helpdesk portal?
How is the first response time calculated?
What is Resolution time?
How can I track the time spend on each ticket by an agent?
Can I filter overdue tickets?
Can I delete a ticket?
How do I bulk delete tickets in my raiseaticket helpdesk portal?
How do I add a new user?
How can I see my user list?
How can I block a user from emailing us?
How can I allow only signed-in users to submit a ticket via web portal?
Can anonymous or unauthenticated users create tickets on my web portal?
How do I stop accepting tickets created by anonymous or unauthenticated users on my helpdesk portal?
Can I export data of a user?
How do I create an agent on my helpdesk portal?
What are the access levels for the agents?
How do I create a knowledge base for our agents?
How do I view the audit logs?
Can an agent create a ticket for a user?
How to change an agent's password?
Can an agent change their email address?
Why haven't the agents received the activation email?
Can I assign multiple agents for a ticket?
Why would I want to re-assign a ticket to another agent?
Can I create users or agents via bulk import?
How can I see my agent list?
What are different roles in the free helpdesk portal?
Can I change the role of an agent?
Can I delete an agent?
What is the aim of groups?
How can I remove an agent from a group?
Is team size important to start using Raiseaticket free support helpdesk?
Can an agent in one group see other group's tickets?
Which time zone applies to my raiseaticket helpdesk portal?
What are the channels of communication on Raiseaticket?
Are multiple SLAs supported?
Can I set individual SLA for different users or companies?
How is SLA handled?
How can I setup SLA reminders?
Can I be notified or reminded on SLA breach of a ticket?
What is a priority in a SLA?
Can I add or edit a custom priority field in the SLA?
Can I disable Resolution time in the SLA?
Is the user notified when the ticket is created on a holiday or outside operating hours?
How do I customize the content of the email notifications?
Can I create a custom status field?
Is there an option to change the user-facing ticket statuses?
How do I change the sorting view of the tickets?
I received an email regarding a new ticket, but I can't access it. Why?
Is it possible to merge one or more tickets into a single ticket?
Can I un-merge tickets?
Can I add CC email address in a ticket reply?
Is there a character limit on the ticket reply or notes?
Can I delete replies or notes in my tickets?
Can the agents get approval in the ticket flow?
Can I re-open closed tickets?
How are users mapped to their company?
Can my users give a satisfaction rating or feedback on the support experience?
Is a notification sent to the users or agents for a new reply on the ticket?
How to add Multifactor Authentication to my portal?
What is the difference between an agent and a user?
Does raiseaticket provide the dashboard feature?
Do all agents have access to dashboard and reports?
What does it mean when you mark a ticket as spam?
What are the business metrics available for the insights?
What custom reports could be generated from the portal?
How do I check the average response time of tickets in my raiseaticket helpdesk portal?
How do I browse or search for tickets?
Is there text search for the tickets?
How do I add or edit my Signature and upload my Profile Picture?
What is a tag and how to filter the tickets by the tag?
Can I bulk update selected tickets with a new tag?
Can I share a dashboard?
What is an Auto-Response Email?
Can I download the attachments in a ticket?
What is the attachment size limit in a ticket reply?
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