What does the date range in Ticket Reports filter on?
Why does the report say it was "updated 5 mins ago"?
Can I select more than one value in a filter?
How do I filter by Status, Department or Tag?
What does each summary counter mean?
What does each filter do?
Are deleted or spam tickets included in the counts?
What's the difference between Overdue and SLA Breach?
Why don't my counters add up against each other?
What does "Unassigned" mean in the charts?
Can the report be emailed automatically?
What is Resolution time?
What are the business metrics available for the insights?
How do I check the average response time of tickets in my raiseaticket helpdesk portal?