Can managers receive automated reporting?

Yes. Enterprises can schedule automated reports to be sent directly to managers’ inboxes on a daily, weekly, or monthly basis. These reports can cover:

• SLA compliance and breaches.
  
  
• Agent productivity and efficiency.
  
  
• Ticket trends and backlog status.

Automated reporting ensures leadership always has up-to-date visibility without needing to log into the system—ideal for executives who need quick snapshots of performance to guide strategic decisions.