How do I create an agent on my helpdesk portal?

To add a new agent to your support team:

1. Log in as Admin or Super Admin
2. Go to Settings > Agents
3. Click "Add Agent"
4. Fill in the required details:
   
   • Name, Email, Phone (optional)
   • Role (Agent or Admin)
   • Group assignment (optional)
5. Click Create
6. The agent receives an activation email to set their password
   
   .

Important notes:

• Your portal includes 5 agent seats free. You can purchase additional packs of 5 from Settings > Agents.
• If you have reached your agent limit, you will need to purchase more seats or disable an existing agent.
• Once activated, agents can be disabled but not permanently deleted (this preserves ticket history).
• Disabled agents do not count toward your agent limit.