Agents are the primary support person(s) or employee(s) who will respond to clients on a full-time or part-time basis. The agents are often the face of the support function that clients see, clients make judgements about the entire organization based on agent's interactions and conversations. They are the problem solvers and promote active engagement with your product team through interactions. Admin can create agents by navigating to Settings / Agents / Add Agent. The created agent will receive an email to set their password.