How do I add additional email addresses or email channels for the users to submit tickets?
After you have completed the signup process, you will be assigned an email address like support@yourdomain.raiseaticket.com. Your customers or users could directly open support requests by emailing eg:support@yourdomain.raiseaticket.com. This address is used as your default support address. Admin can add additional or alternative email addresses for submitting tickets from Settings/Groups.
To create a group
- Click the Add group.
- Enter a group name
- Select the agents you want to assign to this group
- Also, you can assign a group leader for this group
- Choose an email address for this group, emails sent to this address will be automatically assigned as tickets to this group agents.
