How do I add additional email addresses or email channels for the users to submit tickets?

After you have completed the signup process, you will be assigned an email address like Your customers or users could directly open support requests by emailing This address is used as your default support address. Admin can add additional or alternative email addresses for submitting tickets from Settings/Groups.

To create a group

  1. Click the Add group.
  2. Enter a group name
  3. Select the agents you want to assign to this group
  4. Also, you can assign a group leader for this group
  5. Choose an email address for this group, emails sent to this address will be automatically assigned as tickets to this group agents.
Create email channel