How are tickets organized in the portal?

Tickets in Raiseaticket are organized using several methods:

• By Status: Open, Pending, In Progress, Resolved, Closed
• By Priority: Based on your SLA policy priorities (e.g., High, Medium, Low)
• By Category: Custom categories you define (e.g., Billing, Technical, General)
• By Assignment: Assigned to specific agents or groups

Filtering options:

• Status, Priority, Category, Department, Group
• Agent assigned, Tags, Date range
• Company, Channel (email/web), Due date
  
  

Sorting: By date created, last updated, priority, or due date

Views:

1. Agents see tickets assigned to them and their group
2. Admins see all tickets across the portal
3. Customers see only their own tickets (or company tickets if enabled).