How many agents are included free with my portal?

Every Raiseaticket portal includes 5 agent seats at no cost, and each of those agents gets the complete core helpdesk from day one:

• Ticket management
• Email channel
• SLA policies
• Knowledge base
• Reports and analytics
• Integrations (Teams, Slack)

If your team grows beyond 5 agents, you can purchase additional agent packs at any time. A pack raises both the agent limit and the monthly ticket allowance.

A small number of capabilities sit outside the free plan as premium add-ons: single sign-on, advanced automation, asset management, change management, the REST API, a custom domain, and sending replies from your own Office 365 or Google Workspace mailbox. Everything listed above is free regardless of how many agent packs you hold - what you pay for is capacity, not capability.