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Getting Started FAQs

Answers to the questions we hear most. Browse by area or search below.

New to Raiseaticket? Signing up takes a few minutes: enter your details, confirm the activation link we email you, and your portal opens at your own address with 5 agent seats, an email channel and a web portal ready to use - no credit card. See the full steps.


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What is Raiseaticket?

What is a helpdesk ticketing system?

How does Raiseaticket Free Helpdesk accelerate Remote Support?

How Can I Customise the Ticket Submission Form in the Raiseaticket Helpdesk Portal?

What is helpdesk support?

What is the difference between helpdesk and IT support or desktop support?

Why Is Customer Interaction Important?

How many types of helpdesk requests are there?

What are helpdesk tickets?

What are helpdesk services?

How does Raiseaticket handle ticket priorities?

How does a ticketing tool work?

How to Use Raiseaticket as a Ticketing Tool?

What is a ticket?

What are ticketing tools?

When and why should a support ticketing system or helpdesk software be used?

How does Raiseaticket help Managed Service providers?

Why is data experience the new customer experience in the customer journey?

How data improves customer support experience?

What is meant by Customer Experience?

What is Customer Experience Management?

How do I create a helpdesk portal in Raiseaticket?

How do I log into Raiseaticket?

How do I connect my existing support email to Raiseaticket?

How do I create a ticket?

Is bulk creation of tickets possible?

How is a ticket handled?

What is meant by category?

How easy is user onboarding with Raiseaticket help desk portal?

What are all the supported formats in the ticket attachments?

What is the aim of groups?

How do I add or edit my Signature and upload my Profile Picture?

What are tags and how do I use them?

What is the attachment size limit in a ticket reply?


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