Why haven't the agents received the activation email?

There could be several potential reasons for this occurrence:

  1. Type or Incorrect Email Address: It's possible that there's a typo or error in the agent's email address. To address this, ensure you verify the accuracy of the email address in the agent's profile within the settings. If an error is identified, make the necessary correction. Following this, the agent should receive an activation notification.
  2. Spam Filter Interference: The email message might have been intercepted by the spam filter of the recipient's email account. To mitigate this, consider adding the email address "no-reply@yourdomain.raiseaticket.com" to the contacts or safe senders list within the recipient's email account settings. This can help ensure that important emails from the Raiseaticket domain are recognized as legitimate and are not marked as spam.
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