Why haven't the agents received the activation email?
There are a few possible reasons why agents may not have received their activation email. Here's how to troubleshoot the issue:
Incorrect Email Address
A typo or inaccuracy in the agent's email address could prevent the activation email from being delivered.
Solution:
- Verify the email address in the agent's profile under the settings.
- If there’s an error, correct it, and resend the activation email.
Spam Filter Interference
The activation email might be flagged as spam by the recipient’s email provider
Solution:
- Add the email address no-reply@yourdomain.raiseaticket.com to the agent’s contacts or safe sender list.
- Check the spam or junk folder for the activation email and mark it as “Not Spam” if found.
By following these steps, you can ensure that agents receive their activation emails without interruptions
