What are tags and how do I use them?

Tags are custom labels you can add to tickets to categorize, track, and filter them.

Adding tags:

• Open a ticket > click the Tags field > type or select a tag
• Tags can be added during ticket creation or anytime after

Using tags to filter:

1. Go to Tickets list
2. Click Filters
3. Select "Tags" filter
4. Choose one or more tags to filter by
   
   

Best practices:

• Use consistent naming (e.g., "billing", "bug", "feature-request")
• Tags help identify recurring issues across tickets
• Use tags in reports to track issue patterns
• Admins can manage available tags in Settings > General > Tags