Can Raiseaticket handle multiple SLAs?

Q: Can Raiseaticket handle multiple SLAs?

Yes. Raiseaticket is built to support multiple SLA (Service Level Agreement) policies across different business units, customer tiers, or geographies. For example: Standard support may allow up to 24 hours for resolution . A product support team could have different targets than an insurance claims team. These SLA rules can be customised, applied automatically, and tracked independently, giving enterprises full flexibility while ensuring compliance across diverse customer groups.

Question

Accepted Answer

Yes. Raiseaticket is built to support multiple SLA (Service Level Agreement) policies across different business units, customer tiers, or geographies. For example:

Standard support may allow up to 24 hours for resolution.
A product support team could have different targets than an insurance claims team.

These SLA rules can be customised, applied automatically, and tracked independently, giving enterprises full flexibility while ensuring compliance across diverse customer groups.

Can Raiseaticket handle multiple SLAs?

Customer experiences are managed better with Raiseaticket.