What custom reports could be generated from the portal?


Types Filters
Agent Date, Ticket Response, Ticket Resolution, Replies, Notes, SLA
Group Date, Ticket Response, Ticket Resolution, Notes, SLA, Channel
User Date, Ticket Response, Ticket Resolution, Replies, Notes, SLA, Channel
Company Date, Ticket Response, Ticket Resolution, Notes, SLA, Channel
Ticket Raised Date, Ticket Response, Ticket Resolution, Replies, Notes, SLA, Channel, Department
Ticket Performance Date, Ticket Status, User, Agent
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