What custom reports could be generated from the portal?
| Types | Filters |
|---|---|
| Agent | Date, Ticket Response, Ticket Resolution, Replies, Notes, SLA |
| Group | Date, Ticket Response, Ticket Resolution, Notes, SLA, Channel |
| User | Date, Ticket Response, Ticket Resolution, Replies, Notes, SLA, Channel |
| Company | Date, Ticket Response, Ticket Resolution, Notes, SLA, Channel |
| Ticket Raised | Date, Ticket Response, Ticket Resolution, Replies, Notes, SLA, Channel, Department |
| Ticket Performance | Date, Ticket Status, User, Agent |
