How are dashboard ticket counters calculated?
Why do different users see different dashboard numbers?
Which tickets are excluded from dashboard totals?
What does the “Resolved” counter show?
What does the “Unresolved” counter show?
What does the “Unassigned” counter show?
What does the “Pending” counter show?
What does the “Overdue” counter show?
What does “Due Today” mean?
What does “Due Tomorrow” mean?
What does “Response Overdue” mean?
Are dashboard counters updated live?
Why is timezone important?
Why are these rules important?