How is SLA handled?

In Raiseaticket, all tickets are initially mapped to a default SLA priority and response time, as defined in the system. These default values are customizable to align with your organization’s: 

• Work Schedules: Adjust SLAs to match your team’s working hours. 
• Operating Hours: Set response times that reflect your business hours.
• Client Agreements: Tailor SLA priorities based on specific service agreements with clients. 

This flexibility ensures that your SLA configurations meet your operational and customer support requirements seamlessly.