| Super Admin |
- Full system access including billing, subscription, and security settings
- Cannot be disabled or deleted
- Typically the portal creator
|
| Admin |
- Access to all portal settings, user management, and reports
- Can create/manage agents, users, and configure the system
- Cannot manage billing or subscription
|
| Agent |
- Responds to tickets and manages customer support
- Access to tickets (own/group), knowledge base, and limited reports
- Cannot access system settings or user management
|
| User |
- Submits support tickets and views their own ticket history
- Cannot see other users' tickets (unless company-wide view is enabled)
- Access limited to ticket submission and knowledge base
|
