Can an agent create a ticket for a user?

Yes, agents can create tickets on behalf of end users in Raiseaticket. When an agent creates a ticket, the following events are triggered: 

• End User Notification: The end user receives an email notification from Raiseaticket portal informing them that a ticket was created on their behalf.                                                                                                     
• Ticket Visibility: The ticket is added to the end user’s ticket listing, allowing them to track its progress.

This feature ensures seamless support, even when users are unable to submit tickets directly.