What is helpdesk support?

Helpdesk support refers to a centralized service that provides assistance and resolves customer inquiries, technical issues, and service requests. It serves as a single point of contact between a business and its customers or employees, ensuring timely resolution of problems related to products, services, or IT systems. Helpdesk support can be delivered through various channels, including email, chat, phone, or self-service portals, improving efficiency and enhancing the customer experience.