What happens when I mark a ticket as spam?

Marking a ticket as spam performs the following actions:

• The ticket is moved to the Spam folder and removed from active queues.
• The sender is flagged to help identify future spam.
• Spam tickets are excluded from your SLA metrics and reports.

Who can mark spam:

• Admins and Agents (customers cannot)

How to mark as spam:

• Individual: Open ticket > More menu > Mark as Spam.
• Bulk: Select multiple tickets > Bulk actions > Mark as Spam.

Recovering a ticket from spam:
If a legitimate ticket was marked incorrectly, an Admin can restore it from the Spam folder.

Individual Spam

Bulk Spam