Why Align SLAs with Operating Hours?

• Accurate Time Tracking: Ensure tickets are measured fairly within your defined support schedule.
• Flexibility: Support diverse business needs, from limited support hours to 24x7 availability.
• Customer Satisfaction: Meet response time commitments efficiently and transparently.

By associating SLA policies with operating hours in Raiseaticket, you can provide better support while maintaining realistic and measurable service commitments.