Why Align SLAs with Operating Hours?

• Accurate Time Tracking: Ensure tickets are measured fairly within your defined support schedule.
• Flexibility: Support diverse business needs, from limited support hours to 24x7 availability.
• Customer Satisfaction: Meet response time commitments efficiently and transparently.

By associating SLA policies with operating hours in Raiseaticket, you can provide better support while maintaining realistic and measurable service commitments.

Designing your own? The SLA policy workbook walks through the six decisions behind a policy that survives a real week - priorities, operating hours, holidays, pausing the clock, targets and who owns a breach - and assembles one you can copy.