How Power BI Works with Raiseaticket

1. OAuth Authentication
   Raiseaticket uses Azure AD OAuth2 to connect with Microsoft services. When you configure these details, Raiseaticket can securely request tokens from Microsoft to fetch data.
   
   
2. Data Access
   Once authenticated, Raiseaticket can expose ticket data (SLA metrics, agent performance, volumes, etc.) in a format that Power BI can consume.
   
   
3. Dashboards & Reports
   Inside Power BI, you can build dashboards using Raiseaticket data - e.g., ticket trends, SLA compliance, team productivity - by connecting Power BI to the Raiseaticket API authenticated via Azure AD.