How data improves customer support experience?

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Data and Customer Experience:

I would use data to explore and visualise the below Customer Experience questions or build blocks.

1. Do we really understand our customers?
2. How to build the Customer journey mapping?
3. How to evaluate the outcome of the support experience?
4. What processes could be automated?
5. How does employee experience impact or improve customer experience?
6. Define the step-by-step method of customer engagement.
7. Where to improve in the Customer life cycle experience?
8. Impact of technologies on the CX.
9. Spot and try alternative methods for CX.
10. Priortise customer centricity
11. Upsell cross functional products and solutions
12. Customer Retention and growth