How data improves customer support experience?
Data and Customer Experience:
I would use data to explore and visualise the below Customer Experience questions or build blocks.
- Do we really understand our customers?
- How to build the Customer journey mapping?
- How to evaluate the outcome of the support experience?
- What processes could be automated?
- How does employee experience impact or improve customer experience?
- Define the step-by-step method of customer engagement.
- Where to improve in the Customer life cycle experience?
- Impact of technologies on the CX.
- Spot and try alternative methods for CX.
- Priortise customer centricity
- Upsell cross functional products and solutions
- Customer Retention and growth