How can I setup SLA reminders?
SLA reminders could be set up for the upcoming SLA breaches by navigating to the SLA policy name under
Settings / SLA. Notifications can be run once every 30 or 20 or 15 or 10 minutes. Admins and agents are notified for response and resolution breaches.
Settings / SLA. Notifications can be run once every 30 or 20 or 15 or 10 minutes. Admins and agents are notified for response and resolution breaches.
