FAQs - Admin | Raiseaticket - 100% free cloud helpdesk software

Can we deploy Raiseaticket as an Internal ticketing system for our employees?

How do I export tickets in my raiseaticket helpdesk portal?

Can I filter overdue tickets?

Can I delete a ticket?

How do I add a new user?

How do I enable public user signup?

How do I set the notifications for every ticket actions?

How can I see my user list?

Can I export data of a user?

How do I create an agent on my helpdesk portal?

How do I view the audit logs?

Is it possible to promote from user to agent?

Can I create users or agents via bulk import?

How can I see my agent list?

What are different roles in the free helpdesk portal?

Can I change the role of an agent?

Is team size important to start using Raiseaticket free support helpdesk?

How do I customize the content of the email notifications?

Can I create a custom status field?

How do I change the sorting view of the tickets?

Is it possible to merge one or more tickets into a single ticket?

Can I un-merge tickets?

Is there a character limit on the ticket reply or notes?

Can I edit the privacy policy?

How are users mapped to their company?

Can my users give a satisfaction rating or feedback on the support experience?

Does raiseaticket provide the dashboard feature?

Is the share dashboard option available for agents?

How do I browse or search for tickets?

Is there text search for the tickets?

Can I bulk update selected tickets with a new tag?

Can I share a dashboard?

What is an Auto-Response Email?

Can I download the attachments in a ticket?