How do I customize my portal branding?
How do I manage departments and categories?
How do I manage groups and assign agents?
How do I configure custom ticket statuses?
What should I do if an agent or user loses access to their Google Authenticator and cannot log in?
Can we deploy Raiseaticket as an Internal ticketing system for our employees?
How do I export tickets in my raiseaticket helpdesk portal?
Can I filter overdue tickets?
Can I delete a ticket?
How do I add a new user?
How do I enable public user signup?
How do I configure email notifications for ticket actions?
How can I see my user list?
Can I export data of a user?
How do I create an agent on my helpdesk portal?
How do I view the audit logs?
Is it possible to promote from user to agent?
Can I create users or agents via bulk import?
How can I see my agent list?
What are the different user roles in Raiseaticket?
Can I change the role of an agent?
Is team size important to start using Raiseaticket free support helpdesk?
How do I customise the content of the email notifications?
Can I create a custom status field?
How do I change the sorting view of the tickets?
Can I merge multiple tickets into one?
Can I un-merge tickets?
Is there a character limit on the ticket reply or notes?
Can I edit the privacy policy?
How are users mapped to their company?
Can my users give a satisfaction rating or feedback on the support experience?
Does raiseaticket provide the dashboard feature?
Is the share dashboard option available for agents?
How do I browse or search for tickets?
Is there text search for the tickets?
Can I bulk update selected tickets with a new tag?
Can I share a dashboard?
What is an Auto-Response Email?
Can I download the attachments in a ticket?