Yes, the users are notified about the tickets created on holidays or outside operating hours. Admin can modify the feature by navigating to Settings / Notifications / User Notifications.
The template for the email could be customized as well.
Can I be notified or reminded on SLA breach of a ticket?
How do I customize the content of the email notifications?
Is a notification sent to the users or agents for a new reply on the ticket?
Follow us on