How many types of helpdesk requests are there?
Helpdesk requests can be categorized into several types, depending on the nature of the issue or need. Common types include:
- Incident Requests: Address unexpected issues or disruptions in services, such as software crashes or network outages.
- Service Requests: Deal with standard requests like password resets, new user setups, or access provisioning.
- Change Requests: Involve modifications to existing systems or services, such as updates or configuration changes.
- Problem Requests: Focus on identifying the root cause of recurring issues to prevent future incidents.
- Information Requests: Handle inquiries seeking guidance, documentation, or best practices.
Each type is designed to streamline the support process, ensuring efficient resolution and improved user satisfaction.
