How many types of helpdesk requests are there?
Helpdesk tickets are digital records created to document and manage customer inquiries, issues, or service requests. Each ticket represents a unique case, allowing support teams to track, prioritize, and resolve customer concerns effectively.
Key features of helpdesk tickets include:
- Unique Identification: Every ticket is assigned a unique ID for easy tracking.
- Detailed Information: Includes details such as the customer's query, status, priority, and assigned agent.
- Lifecycle Management: Tracks the progress of the issue from creation to resolution.
- Communication Hub: Enables seamless interaction between the customer and support agent.
Helpdesk tickets ensure that no customer request goes unnoticed, improving efficiency, accountability, and overall customer satisfaction.
