Why Align SLAs with Operating Hours?
What is an SLA?
How to setup an SLA Policy?
Are multiple SLAs supported?
Is it possible to have multiple SLA's in one ticket?
How do I associate operating or business hours with SLA Policies?
Is SLA calculation ignored on holidays?
Can I set individual SLA for different users or companies?
How is SLA handled?
How can I stop/pause the SLA timer?
How can I setup SLA reminders?
Can I be notified or reminded on SLA breach of a ticket?
What is a priority in a SLA?
Can I add or edit a custom priority field in the SLA?
Can I disable Resolution time in the SLA?
How do I generate the report to evaluate the individual ticket performance with an SLA?
How can I track and view the resolved status of the tickets with an SLA?


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