What is an SLA?
How to setup an SLA Policy?
Are multiple SLAs supported?
Is it possible to have multiple SLA's in one ticket?
How do I associate operating or business hours with SLA Policies?
Is SLA calculation ignored on holidays?
Can I set individual SLA for different users or companies?
How is SLA handled?
How can I stop/pause the SLA timer?
How can I setup SLA reminders?
Can I be notified or reminded on SLA breach of a ticket?
What is a priority in a SLA?
Can I add or edit a custom priority field in the SLA?
Can I disable Resolution time in the SLA?
How do I generate the report to evaluate the individual ticket performance with an SLA?
How can I track and view the resolved status of the tickets with an SLA?


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