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Documentation Videos

Watch step-by-step video tutorials to learn how to configure, customize, and get the most out of Raiseaticket.

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Featured videos

How do I create a helpdesk portal in Raiseaticket?

Getting Started

How do I create a helpdesk portal in Raiseaticket?

How do I create a ticket?

Getting Started

How do I create a ticket?

Getting Started

What is Raiseaticket?

Video library

Getting Started

How do I add or edit my Signature and upload my Profile Picture?

How do I create a helpdesk portal in Raiseaticket?

Getting Started

How do I create a helpdesk portal in Raiseaticket?

How do I create a ticket?

Getting Started

How do I create a ticket?

How do I log into Raiseaticket?

Getting Started

How do I log into Raiseaticket?

Getting Started

How does Raiseaticket help Managed Service providers?

Getting Started

What is Raiseaticket?

Can I bulk update selected tickets with a new tag?

Can I bulk update selected tickets with a new tag?

Can I change the role of an agent?

Can I change the role of an agent?

Can I create a custom status field?

Can I create a custom status field?

Can I delete a ticket?

Can I delete a ticket?

Can I download the attachments in a ticket?

Can I download the attachments in a ticket?

Can I edit the privacy policy?

Can I edit the privacy policy?

Can I export data of a user?

Can I export data of a user?

Can I filter overdue tickets?

Can I share a dashboard?

Can I share a dashboard?

Can my users give a satisfaction rating or feedback on the support experience?

Can my users give a satisfaction rating or feedback on the support experience?

Can we deploy Raiseaticket as an Internal ticketing system for our employees?

How are users mapped to their company?

How are users mapped to their company?

How can I see my agent list?

How can I see my agent list?

How can I see my user list?

How can I see my user list?

How do I add a new user?

How do I add a new user?

How do I browse or search for tickets?

How do I browse or search for tickets?

How do I create an agent on my helpdesk portal?

How do I create an agent on my helpdesk portal?

How do I customise the content of the email notifications?

How do I customise the content of the email notifications?

How do I enable public user signup?

How do I enable public user signup?

How do I export tickets in my raiseaticket helpdesk portal?

How do I export tickets in my raiseaticket helpdesk portal?

How do I view the audit logs?

How do I view the audit logs?

Is it possible to promote from user to agent?

Is it possible to promote from user to agent?

Is team size important to start using Raiseaticket free support helpdesk?

Is the share dashboard option available for agents?

Is the share dashboard option available for agents?

Is there text search for the tickets?

Is there text search for the tickets?

Can an agent create a ticket for a user?

Can an agent create a ticket for a user?

Can I add CC email address in a ticket reply?

Can I add CC email address in a ticket reply?

Can I delete an agent?

Can I delete an agent?

Can I re-open a closed or resolved ticket?

Can I re-open a closed or resolved ticket?

How can I remove an agent from a group?

How can I remove an agent from a group?

How can I allow only signed-in users to submit a ticket via web portal?

How can I allow only signed-in users to submit a ticket via web portal?

How could I export my portal details?

How could I export my portal details?

How could I generate reports in my portal?

How could I generate reports in my portal?

How to add Multifactor Authentication to my portal?

How to add Multifactor Authentication to my portal?

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