What does the “Overdue” counter show?

Q: What does the “Overdue” counter show?

The Overdue counter shows tickets that have passed their resolution deadline. Paused tickets are not counted as overdue while the SLA pause is active.

Question

Accepted Answer

The Overdue counter shows tickets that have passed their resolution deadline.

Paused tickets are not counted as overdue while the SLA pause is active.

What does the “Overdue” counter show?

Customer experiences are managed better with Raiseaticket.