How to Display Only the Agent’s Name in Ticket Replies?
Follow these steps to ensure only the agent's name appears in ticket responses:
- Locate the "Reply as Agent" Option
- Open the ticket reply editor in Raiseaticket.
- The Reply as Agent option is enabled by default.
- Ensure the Setting is Enabled
- If needed, confirm that the option remains enabled to display only the agent’s name.
Effect on Communications
When this setting is active:
- The agent’s name appears as the sender in all outgoing emails to end users.
- It is displayed on forum posts and comments made by the agent.
- End users only see the agent’s name when viewing ticket details.
This ensures a professional and consistent communication experience.
