What does each column show?

Column

Meaning

Subject

The ticket number and title - click through to open the ticket.

Agent

The assigned agent, or a red Unassigned when no one owns it yet.

Priority / Status

Current priority, and current status shown in its status colour.

Response Due Date

When the first reply is due. Turns red overdue if no first response has been sent and the deadline has passed.

Resolve Due Date

When resolution is due. Flagged overdue once the deadline passes.

Total tickets

A running count of everything matching the current filters, shown at the top.