What happens if my renewal payment does not go through?
If your payment cannot be processed:
- You receive an email notification immediately.
- A 7-day grace period begins
- All agents continue working normally during this time.
- Payment is retried automatically.
- You can update your payment method to resolve the issue.
- If payment is not resolved within 7 days, the subscription expires.
After expiry:
- Existing agents continue working (no disruption).
- You cannot add new agents until you renew.
To fix: Update your payment method in Settings > Agents. Payment will be retried automatically.
Last reviewed17 August 2026
Maintained byRaiseaticket Support
Required roleAdministrator
