What is a helpdesk ticketing system?

A helpdesk ticketing is an on-premise or cloud-based software to manage customer questions, requests or reported issues. The questions or requests are raised as tickets.  The helpdesk system is specifically designed for organizing and tracking all the fixes and replies made for a service request or for technical support. If a ticketing system is not in place, there is no way to ensure that the tickets are read and resolved by the right person or agent.

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