How are dashboard ticket counters calculated?

Question

Accepted Answer

The dashboard counters show the number of tickets that match specific conditions, such as resolved, unresolved, overdue, or unassigned tickets.

Each time the dashboard loads, the system recalculates the numbers based on the logged-in user’s access, ticket status, SLA rules, and selected filters.

How are dashboard ticket counters calculated?

Customer experiences are managed better with Raiseaticket.