Can the report be emailed automatically?

Any report you build can be delivered to an inbox on a schedule, as an Excel file, without anyone signing in to fetch it.

How often it can run

Hourly, Daily, Weekly (choosing which days), or Monthly.

Does the schedule keep my report design?

Yes. The saved schedule remembers your dimension, columns and filters, so each run reproduces exactly the report you designed.

What scheduled reports are useful for

Recurring delivery suits reporting that someone needs to see regularly rather than investigate:

• SLA compliance and breaches
• Agent productivity
• Ticket trends and backlog status

Managers get current figures without signing in, which is the practical reason most teams set one up.