Are multiple SLAs supported?

Yes, Raiseaticket supports multiple SLAs, allowing you to tailor service levels based on specific email IDs, domains, or unique business hours. SLAs ensure the support team resolves tickets within a defined timeframe, improving accountability and service quality.

Features of Multiple SLAs

• Custom Business Hours: Define SLAs for different time zones or operational schedules.
• Pause Conditions: Set conditions to pause the SLA timer, such as when awaiting a user reply.
• Flexible Configurations: Create additional SLAs to meet varying client agreements and requirements.