What are helpdesk tickets?

Helpdesk tickets are digital records created to document and manage customer inquiries, issues, or service requests. Each ticket represents a unique case, allowing support teams to track, prioritize, and resolve customer concerns effectively.

Key features of helpdesk tickets include:

• Unique Identification: Every ticket is assigned a unique ID for easy tracking.
• Detailed Information: Includes details such as the customer's query, status, priority, and assigned agent.
• Lifecycle Management: Tracks the progress of the issue from creation to resolution.
• Communication Hub: Enables seamless interaction between the customer and support agent.

Helpdesk tickets ensure that no customer request goes unnoticed, improving efficiency, accountability, and overall customer satisfaction.