How Can I Add SSO with Office 365 in Raiseaticket?

Single sign-on lets your team reach the helpdesk with the work account they already have, instead of a separate Raiseaticket password. It is part of the premium Microsoft 365 or Google Workspace integration rather than something bought on its own.

Is single sign-on sold separately?

No. Single sign-on comes with the premium integration for Microsoft 365 or Google Workspace. If you take either integration you get single sign-on with it, along with everything else in that integration - so there is no separate SSO product to price up.

What else comes with the integration?

• Mail becomes tickets - messages arriving in Outlook or Gmail are turned into tickets automatically.
• A unified inbox for the team, rather than mail sitting in individual mailboxes.
• Thread consolidation, so a back-and-forth stays on one ticket instead of fragmenting into several.
• Directory user import - bring people in from your Google directory rather than adding them by hand.
• Your own sending address, so replies come from your work domain rather than a generic system sender.

What do you need to set it up?

An administrator account on the identity provider - for Microsoft 365 that means an Office 365 administrator - because the connection has to be authorised at the directory level. The configuration itself is done from your portal settings by a Raiseaticket admin, and the Office 365 setup is automated from there rather than requiring manual key exchange.

See what information is required for the Office 365 integration for the exact details to have ready.

Why teams ask for it

Two reasons, usually. The first is simply one fewer password: people sign in with the account they already use all day, which removes a common reason for support requests about the support tool itself. The second is control - access is governed by your existing directory, so joiners and leavers are handled where they are already handled rather than as a separate task in the helpdesk.

Which providers are supported?

Microsoft 365 (including Outlook and Exchange) and Google Workspace (including Gmail). Both are premium integrations, and single sign-on is included in each.