How can I effectively use Raiseaticket for managing tickets?
Raiseaticket is a 100% free helpdesk tool designed to simplify ticket management and enhance customer support. Here’s how to get started:
- Setup and Configuration:
- Sign up for your free Raiseaticket portal and configure support channels like email and web forms.
- Customize workflows, ticket statuses, and SLAs to match your business requirements.
- Ticket Creation:
- Tickets can be created automatically through email or web submissions, or manually by agents on behalf of users.
- Add essential details such as category, priority, and description for better organization.
- Ticket Assignment:
- Use automated rules to assign tickets to specific agents or teams based on skills, priority, or group membership.
- Real-Time Monitoring:
- Track ticket statuses and SLA timers through the Raiseaticket dashboard, which provides real-time updates and insights.
- Agent and User Communication:
- Use the built-in communication tools to interact with customers directly.
- Add internal notes for collaboration among team members while keeping users informed with timely updates.
- Collaborative Features:
- Collaborate efficiently with options like internal notes, ticket tagging, and team assignments.
- Reporting and Analysis:
- Leverage Raiseaticket’s reporting tools to track metrics like ticket resolution time, SLA compliance, and agent performance.
- Use these insights to improve support workflows and customer satisfaction.
Raiseaticket’s intuitive interface and feature-rich platform ensure an efficient and seamless ticketing experience for both agents and customers, making it a perfect tool for businesses of any size.
