Can I delete a ticket?

Yes, Admins can delete tickets:

1. Open the ticket
2. Click More menu > Delete
3. Confirm deletion
   
   

Important:

• Only Admins and Super Admins can delete tickets.
• Deleted tickets are soft-deleted (moved to trash) and can be recovered.
• Agents cannot delete tickets - they can only mark as spam or close
  
  .

For bulk deletion:

• Go to Tickets list
• Select multiple tickets using checkboxes.
• Click Bulk Actions > Delete
  
  

Tip: Consider closing tickets instead of deleting them to preserve audit history.