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What are the access levels for the agents?

Can an agent create a ticket for a user?

How to change an agent's password?

Can an agent change their email address?

Can I assign multiple agents for a ticket?

Why would I want to re-assign a ticket to another agent?

Can I delete an agent?

How can I remove an agent from a group?

Can an agent in one group see other group's tickets?

I received an email regarding a new ticket, but I can't access it. Why?

Can I add CC email address in a ticket reply?

Can I delete replies or notes in my tickets?

Can the agents get approval in the ticket flow?

Can I re-open closed tickets?

Do all agents have access to dashboard and reports?


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