What are the access levels for the agents?
Can an agent create a ticket for a user?
How to change an agent's password?
Can an agent change their email address?
Can I assign multiple agents for a ticket?
Why would I want to re-assign a ticket to another agent?
Can I delete an agent?
How can I remove an agent from a group?
Can an agent in one group see other group's tickets?
I received an email regarding a new ticket, but I can't access it. Why?
Can I add CC email address in a ticket reply?
Can I delete replies or notes in my tickets?
Can the agents get approval in the ticket flow?
Can I re-open closed tickets?
Do all agents have access to dashboard and reports?


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