How to Display Only the Agent’s Name in Ticket Replies?
How Can an Agent Reset Their Password in the Raiseaticket Helpdesk Portal?
What are the access levels for the agents?
Can an agent create a ticket for a user?
How to change an agent's password?
Can I assign multiple agents for a ticket?
Why would I want to re-assign a ticket to another agent?
Can I delete an agent?
How can I remove an agent from a group?
Can an agent in one group see other group's tickets?
I received an email regarding a new ticket, but I can't access it. Why?
Can I add CC email address in a ticket reply?
Can I delete replies or notes in my tickets?
Can the agents get approval in the ticket flow?
Can I re-open closed tickets?
Do all agents have access to dashboard and reports?


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