What is the difference between helpdesk and IT support or desktop support?

• Helpdesk: A helpdesk is a centralized support system focused on addressing technical issues, customer inquiries, and managing tickets. It serves as the first point of contact for troubleshooting and resolving issues related to software, applications, or basic IT services.
• IT Support/Desktop Support: IT support or desktop support provides direct technical assistance to employees or end-users, typically involving hardware setups, network configurations, software installations, and resolving on-site IT issues. It is often more hands-on and focused on individual devices or systems.

Key Difference:
Helpdesk focuses on ticket management and centralized resolution of issues, while IT/Desktop support involves hands-on technical assistance for specific devices or environments.