How easy is user onboarding with Raiseaticket help desk portal?
User onboarding holds significant importance for businesses as it greatly impacts overall success through the enhancement of user experience. The process of onboarding users onto the Raiseaticket helpdesk portal is straightforward and streamlined.
Multiple avenues exist for users to sign up within the helpdesk portal:
- Direct Sign-up: Users can effortlessly onboard by clicking the "Sign Up" option situated in the upper right corner of the portal's login page. By providing their name and email address, users initiate the onboarding process. An activation email is dispatched, containing instructions to activate and gain access to their accounts.
- Admin-initiated Addition:Administrators hold the capability to add users through the Settings menu. This involves navigating to Settings, selecting Users, and then choosing the "Add User" option.
- Email Interaction: When a user communicates via the helpdesk support email, their email message is automatically transformed into a ticket within the helpdesk portal. The ticket confirmation email sent in response includes an activation link. Clicking on this link permits users to be incorporated as portal users. This addition is reflected in the user list within the settings.
This straightforward approach ensures users can seamlessly access the helpdesk portal without encountering complexities. Should any difficulties arise, Raiseaticket offers a knowledge base feature for self-assistance. This knowledge base facilitates the creation of articles and FAQs to address users' inquiries comprehensively.
