How easy is user onboarding with Raiseaticket help desk portal?

User onboarding is one of the important factors to be considered in the business which influences the success of the business by providing a better User experience. It’s very simple and easy to onboard your users into the raiseaticket helpdesk portal.

There are several ways your users can sign up into the helpdesk portal.

1. By selecting the sign-up option in the top right corner of your helpdesk portal login page, your users can easily onboard into your helpdesk portal by providing their name and email address. The activation email has been sent to your users to activate and access their accounts.
2. As the admin, you can add your users from the Settings by selecting Settings/Users/Add User
3. When your user sends an email with your helpdesk support email. Their email will be automatically converted into a ticket in your helpdesk portal. Along with the ticket confirmation email, your user will receive the activation link to add them as your user into the helpdesk portal. User will be automatically added to the user’s list in the settings.

It is so simple your users can easily able to access your helpdesk portal without any difficulties. If they have any difficulties, raiseaticket provides the knowledge base feature for self-help. You can build a knowledge base with FAQs and articles to explain your users queries.