How easy is user onboarding with Raiseaticket help desk portal?

User onboarding is a crucial aspect of delivering a positive experience, and Raiseaticket makes this process straightforward and efficient. With multiple onboarding options, users can seamlessly access the helpdesk portal without unnecessary hurdles. 

Ways to Onboard Users 

• Direct Sign-up 
  • Users can onboard effortlessly by clicking the "Sign Up" button located in the upper right corner of the login page. 
  • After providing their name and email address, users receive an activation email with instructions to activate and access their accounts. 

• Admin-initiated Addition
  • Administrators can add users manually via the Settings menu:
    
    • Navigate to Settings > Users > Add User.
  • This allows businesses to proactively onboard employees, customers, or partners. 

• Email Interaction
  • When users send an email to the helpdesk’s support email address, their message is automatically converted into a ticket. 
  • A confirmation email with an activation link is sent in response, allowing users to activate their accounts and join the portal. 
  • The system automatically lists these users under the Users section in Settings. 

Streamlined and User-Friendly 

This flexible onboarding process ensures users can start using the helpdesk portal quickly, with minimal effort. 

Knowledge Base for Self-Help 

If users encounter difficulties, Raiseaticket’s knowledge base offers a self-assistance feature. Create articles and FAQs to address common user inquiries and ensure they have all the resources they need for a smooth onboarding experience. 

Raiseaticket’s onboarding process is designed to save time, enhance user experience, and ensure your helpdesk is accessible to all.