How do I configure email notifications for ticket actions?

To set up which actions trigger email notifications:

1. Go to Settings > Notifications (or Email Templates)
2. You will see notification categories:
   • Admin notifications (system events)
   • Agent notifications (ticket assignments, replies)
   • User notifications (ticket updates, responses)
3. Toggle each notification on or off
4. Customize the email template content for each notification
   
   

Common notifications:

• New ticket created (to agent/admin)
• New reply from customer (to assigned agent)
• Ticket assigned (to agent)
• Ticket resolved/closed (to customer)
• SLA breach warning (to agent/admin)

Each template supports dynamic tags (e.g., {TICKET_NO}, {AGENT_NAME}) that auto-fill with actual values.