How knowledge base helps users and agents?

Knowledge base provides the information regarding the company products and services, the customers can easily help themselves in finding out the solutions to their issues before requesting customer support. Knowledge base feature of raiseaticket free helpdesk software consists of the inbuilt Articles and Frequently Asked Questions (FAQs). Knowledge base can also act as a guide for the employees to help troubleshoot and solve their issues. 

Article and resources
Customer experiences are managed better with Raiseaticket.