How do I forward my existing support email to my helpdesk portal?
Upon completing the signup process, Raiseaticket automatically assigns you a dedicated email address, such as support@yourdomain.raiseaticket.com. This address empowers your customers to open support requests effortlessly by simply sending an email to this address (e.g., support@yourdomain.raiseaticket.com). It’s that simple to streamline customer communication!
Receiving Support Requests on Your Existing or External Email Address
If you wish to redirect support requests to an existing email address or an external one, you'll need to set up email forwarding from your current email provider to your Raiseaticket support email address.
Setting Up Email Forwarding
Since the email forwarding process varies across providers, follow these platform-specific guides for seamless setup:
