How do I forward my existing support email to my helpdesk portal?

After you have completed the signup process, you will be assigned with an email address like Your customers could directly open support requests by emailing eg:

In order to receive support requests to your existing email address or to an external email address, you need to forward the emails received to the support email address of your Raiseaticket portal.

Email forwarding process differs from provider to provider. Please follow the below instructions:

GmailYahooOffice 365Exchange

Should have problems in receiving mails from Office 365, kindly refer the Office 365 external forwarding document.
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