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A dedicated, simple and customisable best free helpdesk portal with a fully-blown, feature-packed web based ticketing system, that is simple, intuitive and easy to use. Raiseaticket's free helpdesk provides enablement around how to deliver sucessful customer support.
Effortlessly manage support tickets by assigning them to teams or agents, adding notes, attaching files, updating statuses, and tracking time. Streamline workflows by routing requests based on skills or groups and escalating as needed. Monitor success with built-in reports to track agent performance and ticket resolution, optimizing your support process.
Manage email and portal-originated communications through a unified system. For a more comprehensive solution, we offer Office 365 integration as a premium add-on, enabling seamless support across email, portal, and other channels. Free Helpdesk’s features are designed to support your business holistically, ensuring effective and successful customer support.
Customize SLAs for each customer based on their unique business hours—the specific times they operate or need support. Ensure timely ticket resolution and responses with defined SLA timeframes on the free helpdesk platform. Optimize customer satisfaction by delivering the perfect SLA for every customer with ease.
Get instant, real-time notifications via email, Slack, and Microsoft Teams for customers, agents, and administrators with the free Raiseaticket helpdesk portal. Empower your team with automated, event-triggered responses and seamless communication to ensure efficient support delivery.
Security is our top priority. We go to great lengths to ensure your data is safe and your communications are secure within your free helpdesk portal. We follow best industry practices in order to secure with multi-layered protection.
Track performance in real-time through a powerful dashboard, accessing reporting that provides insights and with the vast array of strong quantifiable metrics, thus enabling better business decisions and improved efficiency. Raiseaticket's free helpdesk helps in data-informed decisions, strategies, and workflows.
Build a knowledge base repository for how-to's, troubleshooting, best practices, work examples, templates and procedural information with the knowledge base feature of the free helpdesk. Raiseaticket free helpdesk guides agents through the optimal support option for handling their tickets and assesses the best fit for the user support needs.
Free cloud helpdesk portal works on any device through its reactive-based design. Raiseaticket is adaptable to any device used to access the free helpdesk platform via a web browser which enables to support a remote future.
GDPR Compliant and ITSM oriented. Raiseaticket follows industry standards to ensure your helpdesk operations are inline.
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