A dedicated and customisable free helpdesk portal with a fully blown, feature-packed ticketing system, that is simple, intuitive and easy to use.
Automatically assign tickets to teams and agents. Route your requests by skills or groups to the appropriate channels and escalate accordingly, with effective monitoring.
Manage email and portal-originated communications through a unified system. We're constantly working to integrate other channels, such as social media, to the platform.
Track performance in real time through a powerful dashboard, accessing reporting that provides insights and metrics, thus enabling better business decisions and improved efficiency.
Real-time customer, agent and administrator notifications enable automated event-triggered responses.
Security is our top priority. We go to great lengths to ensure your data is safe and your communications are secure.
Works on any device through its reactive-based design. Raiseaticket is adaptable to any device used to access the platform via a web browser.
GDPR Compliant and ITSM oriented. Raiseaticket follows industry standards to ensure your helpdesk operations are inline.