What is a tag and how to filter the tickets by the tag?

A tag is a keyword or phrase assigned to a ticket to describe or identify an issue or query. These tags help to relate the tickets and context the queries or requests.

The tags help to filter and analyze tickets with similar issues. This saves times especially when searching for a ticket on a certain issue.  You can search for tickets with a tag using the advanced search feature.


Add Tag

Ticket Tag


Filter Tag

Filter Tags