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Answers to the questions we hear most. Browse by area or search below.


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How do I add more agents to my portal?

What happens when I upgrade from the free plan?

How do I view my billing history?

Who can purchase agent packs?

Can I get a refund for unused agent packs?

What currencies are supported for payment?

Is there a maximum number of agents I can have?

Why can't I add a new agent?

What counts toward my agent limit?

How do I apply a discount code?

How do I update my payment method?

How do I reduce my agents or cancel my subscription?

Can I add more agents during my current subscription year?

What happens if my renewal payment does not go through?

When does my agent subscription renew?

What is auto-renewal?

What happens if my agent subscription expires?

How much do additional agents cost?

How many agents are included free with my portal?

What is free and what is paid in Raiseaticket?


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