What is free and what is paid in Raiseaticket?
Raiseaticket splits along an unusual line. Most free plans give you a cut-down product; this one gives you the complete core helpdesk and limits how much of it you can use.
Free on every account
- Ticket management across email and a web portal
- SLA policies with operating hours, holidays and breach reminders
- Reports, analytics and timesheets
- Knowledge base
- Customer satisfaction ratings
- Multi-factor authentication and role-based access
- Groups, departments, roles and company grouping
- Microsoft Teams and Slack notifications
- Client portal with company-wide ticket visibility
What the free plan limits
The free plan includes the complete core helpdesk with up to 5 agents and 500 tickets per month. Selected advanced capabilities are available as Premium add-ons. There is no credit card, no expiry date and no trial clock. If you reach the ticket limit, email intake pauses until the count resets while your portal stays open.
Premium capabilities
- Single sign-on
- Advanced automation
- Asset management
- Change management
- REST API
- Custom domain and branded portal
- Sending replies from your own Office 365 or Google Workspace mailbox
Agent packs
If your team outgrows 5 agents, a pack adds capacity and raises both the agent limit and the monthly ticket allowance. You see the price before you confirm, and staying on the free plan remains an option.
Professional services
Hands-on work - assisted onboarding, migration, bespoke integrations, a managed private portal, or guaranteed response times - is quoted separately based on scope.
To see how free plans differ more widely, read our guide to the best free help desk software.
