How do I manage departments and categories?
How do I manage groups and assign agents?
How can I increase the number of agents on my Raiseaticket account?
How to Display Only the Agent's Name in Ticket Replies?
How Can an Agent Reset Their Password in the Raiseaticket Helpdesk Portal?
How do I add a new user?
How do I enable public user signup?
How can I see my user list?
Can I export data of a user?
How do I create an agent on my helpdesk portal?
What can agents access and do?
Can an agent create a ticket for a user?
How to change an agent's password?
Can I assign multiple agents for a ticket?
Why would I want to re-assign a ticket to another agent?
Is it possible to promote from user to agent?
Can I create users or agents via bulk import?
How can I see my agent list?
What are the different user roles in Raiseaticket?
Can I change the role of an agent?
Can I delete an agent?
How can I remove an agent from a group?
Is team size important to start using Raiseaticket free support helpdesk?
Can an agent in one group see other group's tickets?
Is there an option to change the user-facing ticket statuses?
Can end users have access to view all tickets raised by their company?
How do I configure a client company and company-wide ticket visibility?
I received an email regarding a new ticket, but I can't access it. Why?
Can I add CC email address in a ticket reply?
Can I delete replies or notes in my tickets?
Can the agents get approval in the ticket flow?
Can I re-open a closed or resolved ticket?
How are users mapped to their company?
Can my users give a satisfaction rating or feedback on the support experience?
Do all agents have access to dashboard and reports?